Connect eniston with tinydub
You can use your eniston knowledge base and connect it with a tinydub widget. That way, adding a tinydub widget to your website allows your customers to search articles from your knowledge base for quick help.
Create a datasource
Within tinydub, go to the “Data Sources” section (https://tinydub.com/sources) and create a new data source. Give it a name, and for the source type, select API.
As an API endpoint, use https://eniston.io/api/base/{id}/articles, where {id} is your workspace ID. The workspace ID can be obtained within the eniston workspace settings. The API token can be created in your account settings.
Make sure to enter the API token like this: Bearer YOUR-TOKEN-HERE. You must include the “Bearer” part.
Click “Test connection” to make sure you’ve entered everything correctly. In the next screen, as “Data key”, select articles. You can leave “Next page key” and “Next page key addendum” empty. Then click “Create”.
Connection setup
After the data source was created, click “Continue with setup” and follow the steps.
There are two mandatory attributes, “Title” and “Link”. For the “Title,” use the title attribute. For the “Link,” use full_url, and for the “Body text,” use text. For the “Sorting,” you can optionally use the views attribute.
We also advise adding the “Body text.” This way, the search is likely to give much better results. Without it, only the “Title” and “Link” fields are used when searching.
When adding a “Default sorting” attribute, you cannot use a string value, such as a date. It must be something that can be cast as an integer.
Additional fields
You can also add additional fields, such as keywords or introtext. Those fields will also be used for the search.
Complete setup
To complete the setup, click “Finish Setup.” Your data source will start syncing, which should take less than 30 seconds.
Connect to a widget
Now that your data source is fully set-up, you can connect it to one or more widgets. To do that, head over to the “Widgets” section (https://tinydub.com/widgets) and create or edit a widget. Find the “Resources” section and click “Enabled search”. Then select your widget(s).
After adding the widget to your website, your customers are now able to search through your knowledge base.
Please note that “Ask AI” is only available with the “Advanced” subscription. When using instant search, clicking on a result will direct your customers to your knowledge base article.