To create and/or edit articles, open any of your categories. Use the "New Article" button to create a new article, or, if you have existing articles in your category, click on any of the available article titles.Rich-text editorOur editor allows you to cr ...
When creating a new article from within a category, this category is automatically assigned to the article. After an article was saved, or even while creating it, you may change the category by opening the "Article settings" and selecting a different cate ...
To delete a published article or a draft, edit the article. Within the settings panel, at the very bottom, you can find a delete icon. After confirmation, the article or draft will be deleted.Please note that we cannot restore deleted articles. Once they ...
With version history, we maintain a record of the 20 latest changes made to a published article. Each time you or a team member saves an article, we safely archive the current version.Drafts are not included in the version history.When you edit an article ...
Avoid using Base64 images in your knowledge base for anything except the tiniest icons. Large or multiple Base64 images degrade performance, increase bandwidth costs, and make maintenance harder. Always use our built-in image uploader.